Carrier Compliance & Network Regulations

A2P 10DLC Messaging Policy

Dymetra Solutions LLC | Telecommunication Infrastructure Protocols

This document outlines the Application-to-Person (A2P) 10-Digit Long Code (10DLC) messaging standards, consent frameworks, and operational compliance policies maintained by Dymetra Solutions LLC in accordance with The Campaign Registry (TCR) and U.S. mobile wireless carrier requirements (AT&T, T-Mobile, Verizon).

1. Campaign Purpose and First-Party Opt-In Architecture

Dymetra Solutions LLC provides conversational AI automation workflows strictly for customer service follow-ups, appointment scheduling confirmations, and database reactivation inquiries on behalf of licensed commercial service contractors[cite: 1, 4].

Consent Acquisition Framework: Consumers explicitly opt in to receive communications by submitting inquiry forms, quote requests, or service agreements directly on the official websites of our commercial B2B Clients (e.g., HVAC contractors). Dymetra acts strictly as a technical data processor orchestrating communication based on first-party data provided and authorized by the Data Controller[cite: 1, 4].

2. Mandatory Carrier Disclosures & Non-Sharing Rule

In full alignment with CTIA guidelines and mobile network operator regulations, all active messaging campaigns incorporate the following standard operational disclosures:

Strict Non-Sharing of Mobile Data: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with or sold to any third parties under any circumstances[cite: 1, 4].

Message Frequency: Message frequency varies based on customer engagement and active service scheduling[cite: 1, 4].
Tariff Disclosure: Message and data rates may apply[cite: 1, 4].
Carrier Liability Disclaimer: Mobile wireless carriers are not liable for delayed or undelivered messages[cite: 1, 4].

3. Opt-Out and Help Protocols

We maintain automated adherence to carrier opt-out instructions across all communication pipelines:

Opt-Out Mechanism: Recipients may revoke consent and opt out at any time by replying STOP, UNSUBSCRIBE, CANCEL, END, or QUIT to any message. Upon receiving an opt-out command, the infrastructure immediately suppresses the phone number from further outreach[cite: 1, 4].
Assistance Mechanism: Recipients may reply HELP or INFO for administrative support[cite: 1, 4].

4. Universal Edge-Case & Shield Framework

To prevent operational disputes and maintain network integrity, all messaging campaigns are governed by strict operational disclaimers:

The qualification of a lead or execution of a campaign relies strictly on explicit consumer interaction. Dymetra assumes no liability, and campaigns are insulated from penalties, for unserviceable responses caused by external constraints—including consumer language barriers, unroutable landline numbers, telecommunication carrier algorithmic filtering, or automated spam-blocker replies. Execution logs generated by our platform serve as the final proof of service.

5. Representative Message Samples

Standardized templates utilized within our automated conversational infrastructure:

"Hi [Name], this is following up on your recent service inquiry with [Client Business]. Are you still looking to get an estimate? Reply STOP to opt-out, HELP for info."[cite: 1, 4]
"Hello [Name], we have an available slot for a service visit tomorrow. Does that work for you? Reply STOP to unsubscribe."[cite: 1, 4]

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