Jurisdiction: State of Florida, USA
This Privacy Policy outlines the technical safeguards, compliance standards, and data handling protocols maintained by Dymetra Solutions LLC ("Dymetra," "Company," "we," "us," or "our"), a Florida limited liability company. It governs all data payloads, telecommunications metadata, and records processed through our corporate website (dymetrasolutions.com), software applications, AI-driven automation pipelines, and messaging workflows (collectively, the "Services").
To ensure strict adherence to federal and state statutory privacy frameworks, our legal and operational capacity is determined by the source and nature of the processed data:
Explicit Operational Declaration: Dymetra Solutions LLC is not a data broker. When commercial business clients ("B2B Clients") upload, synchronize, or transmit consumer databases, inquiry records, or CRM archives to our platform, the B2B Client acts exclusively as the Data Controller, and Dymetra acts strictly as a Data Processor / Service Provider.
Absolute Client Liability for Consent: The B2B Client retains absolute and sole legal responsibility for ensuring the recency, validity, and legal sufficiency of consumer opt-in consent under the Telephone Consumer Protection Act (TCPA) prior to synchronizing any records with our platform. Dymetra expressly disclaims all liability regarding the origin or compliance status of first-party data supplied by the Client.
Dymetra acts as a Data Controller only with respect to direct corporate contact credentials, billing information, and telemetry collected directly from our B2B Clients.
Our conversational workflows are engineered strictly for basic service scheduling and semantic triage. We expressly prohibit the submission, transmission, or uploading of Sensitive Personal Information (SPI), including but not limited to Social Security Numbers (SSN), full credit card data, bank account credentials, or protected health information (PHI) regulated by HIPAA. Should a consumer inadvertently transmit such information via SMS, our automated pipelines process the payload ephemerally for semantic parsing only, and Dymetra expressly disclaims all liability for the unsolicited transmission, storage, or interception of highly sensitive data.
We process collected data exclusively for explicit, legitimate commercial purposes:
Notice Regarding Automated AI Processing: Our Services utilize deterministic natural language processing models to categorize consumer replies (e.g., parsing a message as a "service request" versus an "opt-out"). This automated processing acts strictly as semantic routing and operational triage. We do not engage in automated decision-making that produces legal, financial, or similarly significant effects concerning consumers (such as credit profiling or eligibility determinations). Final service, pricing, and scheduling decisions are always executed by the human personnel of the B2B Client.
Strict Non-Sharing of Mobile Data: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with or sold to any third parties under any circumstances.
We do not sell, rent, lease, or monetize personal information. Data processed by our systems is transmitted strictly to vetted, enterprise-grade infrastructure providers bound by contractual data protection covenants:
Dymetra maintains strict tenant isolation and data boundaries:
We implement commercially reasonable administrative, technical, and physical security measures designed to protect processed data:
While we maintain rigorous administrative safeguards, no method of transmission over the Internet or electronic storage can be guaranteed as 100% impenetrable. Consequently, Dymetra cannot warrant or guarantee infallible security and expressly disclaims liability for sophisticated cyber intrusions.
Data Breach Notification: In the event of a confirmed security incident resulting in the unauthorized compromise of unencrypted CRM payloads, we will notify the affected Data Controller without unreasonable delay in accordance with applicable statutory standards, enabling the Client to fulfill their consumer notification obligations.
Client records and conversational logs are retained only for the duration necessary to satisfy contractual requirements, or as mandated by regulatory recordkeeping obligations (such as preserving TCPA consent and opt-out suppression logs for up to four (4) years). Upon termination of services, data is securely purged.
Depending on jurisdiction of residence, individuals may possess statutory rights regarding their personal information. Because Dymetra operates strictly as a Data Processor on behalf of B2B Clients, consumers whose data was uploaded by a commercial client must submit their access or deletion requests directly to the respective B2B Client (the Data Controller). Where an end-consumer contacts Dymetra directly, we will route the request to the applicable Data Controller.
"Do Not Track" (DNT) Signals: Because uniform technological standards for DNT have not been formally adopted, our public website does not currently alter its operational practices in response to DNT or Global Privacy Control (GPC) signals.
We reserve the right to amend this Privacy Policy to ensure alignment with evolving statutory, technical, and carrier standards. Any revisions will take effect immediately upon publication on this page. Continued access to or utilization of our Services following any modification constitutes formal acceptance of the revised policy.
For inquiries, privacy rights submissions, or regulatory compliance reviews regarding this Policy, contact our administrative compliance office: